Shippings and Returns

Shipping Policy

Dispatch and Delivery:

  • Orders are typically dispatched the next working day after confirmation.
  • Deliveries within Abuja are completed within 24 hours, and deliveries elsewhere in Nigeria take 3-5 working days.
  • Please note that during sale periods or festive seasons, dispatch times may be longer.

Delivery Attempts:

  • A single delivery attempt will be made. If unattended, customers will need to pick up their items from the respective shipping carrier or at Binash showroom Abuja.

Contact Information:

  • For assistance, please contact us at +2347047005060 or email info@binash.online

 

Returns Policy

General Returns:

  • Items can be returned within 48 hours of receipt if they remain in their original, unused, unwashed condition, and in the original packaging.
  • To initiate a return, please contact us at info@binash.online with your order number, item condition, and pictures.

Defective or Incorrect Items:

  • In the rare case that a defective or incorrect item is delivered, please email us immediately at info@binash.online with photographic evidence.
  • We will provide a return shipping courier via email. You may also use your own shipping method.
  • If a replacement is not available due to stock issues, a full refund will be provided.

Return Conditions:

  • Returned items must be in original condition, free from use, and in their original packaging.
  • Returns received under conditions not due to Binash Home error (such as physical damage not related to manufacturing or incorrect handling by the customer) will not be accepted.
  • Items not eligible for returns include those bought as clearance, final sale, or open-box.

Exchange Process:

  • Upon receipt and inspection of your return, we will notify you via email of the approval or rejection of your exchange request.
  • Approved exchanges will be processed promptly, and any delivery charges for the exchanged items will depend on the specific circumstances of the exchange.

Note:

  • Colors may vary from one computer screen to another; discrepancies in color are not considered manufacturer defects.
  • Please ensure all returned items are packed in the original packaging.

Return Address:

  • First floor, Suites 21, Sunset Place, Adetokunbo Ademola Crescent, Wuse II, Abuja.

For any further inquiries, please do not hesitate to contact us at +2347047005060 or info@binash.online