FAQ
Welcome to our Frequently Asked Questions page! We understand you might have some queries about our products and services, and we're here to assist. Below you'll find answers to common questions, but if you need further assistance, please don't hesitate to contact us. Our team is always eager to help!
Q: How can I place an order?
Ordering from Binash is easy! Simply:
Browse our website: Choose your desired products and add them to your cart.
Checkout: Enter your shipping and payment information to finalize your order.
Confirmation: You will receive a confirmation email once your purchase is complete.
Alternative Ordering Methods:
Phone Orders: Call us at +2347047005060 for a personalized ordering experience.
Email Orders: Send your order details to info@binash.online, and our team will assist you with the purchase.
Visit Our Store: Come see our products in person at our showroom located in First floor, Suites 21, Sunset Place, Adetokunbo Ademola Crescent, Wuse II, Abuja.
Q: What payment methods do you accept?
We accept Visa, MasterCard, and direct bank transfers. Choose your preferred
payment method during checkout.
Q: Do you offer delivery outside of Abuja?
Yes, we offer nationwide delivery.
Q: How long does delivery take?
Delivery times vary:
Within Abuja: 24 hours -business days.
Outside Abuja: 3-5 business days.
Q: What are my delivery options?
Home delivery: Have your items conveniently delivered to your doorsteps.
In-store Pickup: Collect your order from our store and explore our product range in person.
Q: What should I do if the product I want is sold out?
Please click on the "Notify Me When In Stock" button on the product page.You will receive an email notification as soon as the item is back in stock.
Q: How do I order an item as a gift?
You can order any of our products as a gift. During checkout, simply enter the recipient's details (name, address, etc.) as the delivery information. If you'd like to include a gift note, please send us the message via WhatsApp at +2347047005060.
Q: Can I place a bulk order on your website?
Yes,we accept bulk orders. If you need assistance or have any questions, feel free to email us at info@binash.online, and we’ll be happy to help.
Q: What about discounts?
We occasionally offer promotional discounts. Follow us on social media or join our mailing list to stay informed about special offers.
What is your return policy?
Visit our Refund and Returns page for detailed information on how to return a
product and to understand our policies.
Q: Are your products suitable for individuals with allergies?
Yes, our products are designed with hypoallergenic materials to ensure comfort
for those with sensitivities.
Q: Can I machine wash the bedding and bath products?
Most of our products are machine washable. Please refer to the care
instructions on each product for specific guidance.
Q: How can I contact customer support?
Our customer support team is available to help you with any inquiries:
Phone: Call us at +2347047005060 between 09:00 and 5:00 at Nigerian local Time
